Refund policy

  1. Our Commitment: At MZD RAIMENTS, we want you to experience luxury and satisfaction with every purchase. If you are not completely satisfied with your purchase, we are here to assist you.

  2. 7-Day Return Policy: We offer a 7-day return policy. You have 7 days after receiving your item to request a return.

  3. Eligibility for Return: To be eligible for a return, please ensure:

  • The item must be unused, in the same condition that you received it, and in its original packaging (with tags and seals intact).

  • If the item is damaged, used, or tags have been removed, we cannot accept the return for hygiene and quality reasons.

  • Please provide your order number and a short reason for the return.

  1. How to Initiate a Return: To start a return, you can contact us at [mazid.pddu@gmail.com]. Once your return is accepted, we will guide you on how and where to send your package.

  2. Refund Process: Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  3. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a damaged or incorrect product received from our side.

  4. Damaged Items: If your item arrives damaged or defective, please contact us immediately at [mazid.pddu@gmail.com] with a photo or video of the damaged item so that we can evaluate the issue and make it right.

  5. Contact Information: For any questions regarding your order or returns, feel free to reach out to us at:

  • Email: [mazid.pddu@gmail.com]

  • Customer Support: [@mzd_rayments]